Terms of service

1. Introduction and Scope

These Terms and Conditions govern purchases made through our website for delivery within Australia.

Customers are encouraged to read these terms carefully before confirming an order.

Information about products, prices, payments, deliveries, cancellations and returns is provided during the purchasing process before an order is confirmed.

2. Customer Accounts and Responsibilities

Creating an account allows customers to view their orders and manage their saved information.

Customers are responsible for keeping their account credentials confidential and must notify us promptly if they become aware of any unauthorised access.

We implement appropriate technical and organisational measures to protect our website and maintain its operation.

We are not responsible for issues caused by:

Improper use of the account by the customer.
Incorrect information provided by the customer.
Disclosure of account credentials or failure by the customer to protect them.

These terms do not exclude any liabilities that cannot legally be excluded under applicable laws.

3. Products, Availability and Pricing

Product descriptions and images showcase the furniture and home furnishing items available in our store. Images are provided for illustrative purposes. Any differences should be assessed based on the specifications and descriptions provided for each product.

Product availability depends on stock levels. If an ordered item is unavailable, we will notify the customer by email and explain the available options.

All prices are displayed in Australian dollars (AUD). Applicable taxes and any additional charges will be shown in the order total before the purchase is confirmed.

Standard shipping costs AUD 7 for orders with a total value below AUD 123. Orders totalling AUD 123 or more qualify for free standard shipping.

Price changes apply to future purchases only. For orders that have already been confirmed, the price displayed at the time of purchase will remain applicable.

4. Orders and Payments

Submitting an order constitutes a purchase request from the customer. An order confirmation will be sent by email after payment has been successfully received and the purchase has been confirmed.

Purchase information will be communicated to the customer by email.

Payments may be subject to authorisation and security checks to prevent fraudulent transactions. If a payment is declined or cannot be completed, the order will not be processed.

Customers are required to pay the confirmed purchase price, and we will arrange delivery of the ordered products in accordance with the conditions communicated during checkout.

5. Shipping and Delivery

After payment has been received and confirmed, orders are generally processed within 6 business days.

Order Processing Cut-off Time:

Orders placed from Monday to Friday before 5:25 pm will be eligible for processing on the same business day.
Orders placed after 5:25 pm will begin processing on the next business day.
Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated standard delivery takes 6–13 business days from the date of dispatch.

Orders containing multiple packages may arrive on different days. For large furniture items and bulky products, delivery times may vary depending on transport arrangements and the delivery location.

For further information, customers can refer to the Shipping Policy available on our website.

6. Order Cancellation

Customers may request order cancellation within 24 hours of payment confirmation.

If the cancellation request is approved, the refund will be issued using the original payment method, unless otherwise agreed in writing.
After 24 hours from payment confirmation, cancellation through this procedure is no longer available.
Once the product has been received, customers may request a return by following our store's return procedure.

For further information, customers can refer to the Order Cancellation Policy available on our website.

7. Returns, Exchanges and Refunds

Customers may request a return within 14 days of receiving their order. Products must be unused, complete and properly packaged.

A return shipping label is included in the parcel delivered to the customer and can be used to return the product.

Our store does not offer direct exchanges because stock management and product availability do not allow us to guarantee immediate replacement of items. Customers who wish to receive a different model, size or variation may place a new order after initiating the return process for the original product.

After receiving and inspecting the returned goods:

Refunds are generally processed within 2–6 business days.
Refunds are issued using the original payment method, unless otherwise agreed in writing.
The actual time taken for the funds to appear in the customer's account depends on the processing times of the bank or payment service provider.

If a return is requested for personal reasons, a change of mind or an incorrect product selection, the return shipping costs are the customer's responsibility.

If a return is due to products being damaged, defective, incomplete or different from those ordered, the return shipping costs will be covered by our store.

For further information, customers can refer to the Refund Policy available on our website.

8. Personal Information Protection

We protect customers' personal information and use it to manage orders, payments, deliveries and customer support, as well as to maintain our store's records.