Cookie Policy

1. Introduction and Scope

This Cookie Policy describes the use of cookies and similar technologies on our website to ensure the proper functioning of available features, improve the browsing experience, analyse website usage and maintain website security.

2. What Is a Cookie?

A cookie is a small text file stored on a user's device when they visit a website, such as a computer, smartphone or tablet.

Cookies may store technical information, settings and preferences that allow the website to function and remember certain choices made during browsing.

Other technologies may store or access information in the browser or on the device to enable specific website features.

3. Types of Cookies We Use

The following categories of cookies may be used on our website.

Necessary Cookies

These cookies support the essential functions of the website, including:

  • Shopping cart functionality.

  • Session management.

  • Secure browsing.

  • Order processing.

  • Access to essential features.

Necessary cookies are used to ensure the website functions properly and to provide the services requested by the user.

Where they involve the processing of personal information, such information may be used to manage purchases, maintain security and support the technical operation of the website.

Analytics and Performance Cookies

These cookies allow us to analyse website usage, pages visited and any technical issues.

They are used only after the user has given consent through the cookie banner. The information collected helps us understand how the website is used and improve its features.

Personalisation Cookies

These cookies store user settings and preferences to personalise future visits.

They are used only after the user has provided consent through the cookie banner.

Third-Party Cookies

Some external services integrated into the website may place third-party cookies.

These cookies are used after the user has given consent, except for those necessary for the technical operation of services specifically requested by the user.

4. Cookie Consent and Management

When users first visit the website, a cookie management banner is displayed. Through this banner, users can:

  • Accept non-essential cookies.

  • Reject non-essential cookies.

  • Select preferences for individual cookie categories.

Non-essential cookies are stored only after the user has provided consent.

Consent can be withdrawn at any time through the cookie settings available on the website or through the browser settings.

Preferences can also be changed during subsequent visits.

Disabling optional cookies may limit certain website features or browsing preferences.

5. Retention Period

The retention period of cookies depends on their category and purpose.

Necessary cookies may remain active only for the browsing session or for the period required for shopping cart functions, security or order management.

Analytics and personalisation cookies may be retained for up to 12 months, depending on the settings of the services used and the consent provided by the user, unless consent is withdrawn earlier or the cookies are deleted through the browser.

Consent preferences may be stored to remember the user's choices during subsequent visits. This information is used to manage cookie settings.

6. Updates to This Cookie Policy

This Cookie Policy may be updated if there are changes to the cookies we use, the technical features of the website or the way information is managed.

Any changes will be published on this page. The updated version takes effect upon publication.

7. Contact Information

Email: reportissue@solavaloft.com

Phone: +81 (801) 523 56 39

Address: 301, CASA MIYA, 3-24-32 MINAMICHO, KOKUBUNJI-SHI, TOKYO 185-0021, JAPAN

Business Hours: Monday to Friday, 10:25 am – 5:25 pm (Japan Standard Time).

Delivery Area: Australia