Payment Methods

1. Introduction

This Payment Policy describes the payment methods available for orders placed on our website, transaction verification procedures, payment security measures and refund arrangements.

The accepted payment methods and the total order amount are displayed during checkout before the final order confirmation.

2. Accepted Payment Methods

Our store accepts the following credit and debit cards:

Visa
Mastercard
American Express
JCB
Discover

Payment is charged after the transaction has been authorised by the payment service provider.

Once the payment and order have been confirmed, the customer will receive an order confirmation email containing the purchase details.

3. Payment Security

Payment transactions are handled through secure systems and encrypted connections.

Payments are processed by payment service providers. Full card details are not stored in our systems.

For certain transactions, the bank or card issuer may require additional authentication, such as:

Confirmation through a banking application.
Entering a security code.
Verification through another authentication method.

Personal information required to complete the payment and order is processed to manage the purchase, payment and delivery.

4. Payment Verification and Order Processing

After payment is confirmed, the customer will receive a notification at the email address provided during checkout.

The order is processed after the payment has been successfully authorised and confirmed. If a transaction is declined or not completed, the order cannot proceed.

In these circumstances, the customer may check the information entered or contact their bank or payment service provider.

To protect our store and customers, we may conduct checks or suspend an order in the event of:

Unauthorised or unconfirmed payments.
Information that is inconsistent with the order.
Irregularities that may indicate a security risk.

5. Refunds for Cancellations, Returns or Payment Errors

Customers may request order cancellation within 24 hours of payment confirmation, provided the order has not already been dispatched.

If the cancellation is accepted, the refund will be issued to the original payment method unless otherwise agreed in writing.

If the product has already been dispatched, customers may request a return within 14 days of receiving the order, in accordance with our store's return procedure.

A return shipping label is included in the parcel delivered to the customer.

After the returned goods have been received and inspected, the refund will be processed within 2–6 business days.

The time required for the funds to appear in the customer's account depends on the processing times of the bank, card issuer or payment service provider.

In the event of duplicate charges or payment errors, customers may contact us with their order number and transaction details. Customers should not provide their full card number or security code.

6. Shipping Costs and Payment Amount

All prices are displayed in Australian dollars (AUD). Applicable taxes are shown before the order is confirmed.

Standard shipping costs AUD 7 for orders below AUD 123. Standard shipping is free for orders with a total value of AUD 123 or more, delivered within Australia.

The total amount payable, including any additional charges, is displayed in the shopping cart and during checkout before the order is confirmed.