Privacy policy

1. Introduction and Scope

This Privacy Policy describes how we collect, use, store and protect the personal information of users who visit our website, create an account, place orders, contact customer support or use cookies and similar technologies.

The processing of personal information is managed in accordance with the privacy and data protection procedures adopted by our store.

2. Collection of Information and Use of Cookies

We collect the personal information necessary to operate the website, manage orders and payments, arrange deliveries within Australia, provide customer support, maintain security and manage commercial records.

The information collected may include:

First and last name, billing address, delivery address and email address.
Order number, products purchased, payment status, delivery status and transaction history.
Information necessary to confirm and process payments.
IP address, browser type, device information, session data, cookie identifiers and technical logs.
The content of enquiries, complaints and communications with customer support, including cancellation, return and refund requests.

Cookies and similar technologies enable the website, shopping cart and order management functions to operate. They also help maintain security and, where the user has provided consent, allow us to analyse website usage and improve page display.

Necessary technical cookies are used to ensure the proper functioning of the website and the services requested by users.

For non-essential cookies, we request consent before storing information on the user's device or accessing information already stored on the device.

3. Use and Disclosure of Personal Information

Personal information is used to:

Process and manage orders.
Arrange delivery of products within Australia.
Manage payments and verify transactions.
Handle cancellations, returns, refunds and complaints.
Respond to customer enquiries.
Maintain the security and technical operation of the website.
Identify technical errors and improve website features.
Manage commercial and accounting records.

We do not sell personal information to third parties for their advertising activities.

Where necessary, information may be disclosed to external service providers who help us operate our services, including:

Payment service providers.
Couriers and logistics providers.
Hosting and technical service providers.
Email service providers.
Customer support systems.

Service providers who handle personal information on behalf of our store are required to follow the instructions they receive and protect the confidentiality of the information.

Any transfers of personal information outside the European Economic Area are carried out with appropriate safeguards to protect the security of the information.

4. Retention, Security and Cookie Consent

Personal information is retained for as long as necessary to manage orders, provide customer support and carry out the activities of our store.

Order, payment and transaction information is retained to manage purchases, subsequent enquiries and commercial records.
Account information and communications are retained while the account remains active or for as long as necessary to handle customer enquiries.
At the end of the applicable retention period, information is deleted or made inaccessible unless there is a need to retain it for a longer period.

Cookies are retained for different periods depending on their functions. Non-essential analytics and personalisation cookies may be retained for up to 12 months, unless consent is withdrawn earlier or the cookies are deleted through the browser settings.

We implement technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

Security measures may include:

Access controls.
Encrypted transmission of information.
Security checks.
Permission management.
Activity logging.
Technical protection systems.

Users may withdraw their consent to non-essential cookies at any time through the cookie settings available on the website or through their browser settings. Withdrawal applies to activities carried out after the request is received.

5. User Rights

Users may exercise the following rights in relation to their personal information:

Access: Request information about the personal information we hold and how it is used.
Rectification: Request the correction of inaccurate or incomplete information.
Erasure: Request the deletion of their personal information where permitted.
Restriction: Request the temporary suspension of certain processing activities.
Portability: Receive the information they have provided in a structured, commonly used and machine-readable format, where applicable.
Objection: Object to certain activities involving the use of their personal information.

Users may also withdraw their consent at any time where the use of their information is based on consent. Withdrawal does not affect activities carried out before the request was received.

To exercise these rights, users may contact us using the contact details provided in the Contact Information section.

6. How Personal Information Is Managed

The collection and use of personal information are carried out in the following ways:

User consent is requested for activities that require authorisation, including the use of non-essential cookies.
Information is used to manage purchases, payments and deliveries requested by customers.
Certain information is retained for commercial records and administrative activities.
Technical information is used to protect the website, prevent misuse and resolve technical issues.
External service providers receive only the information necessary to perform the requested services.
Information transferred outside the European Economic Area is protected through appropriate security measures.